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James Lefcakis
lefcakis@lefcon.net
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Last Month
Resolving Saflok Key Not Programming Properly
Published December 5th, 2024 by James Lefcakis
Problem: Saflok keys cannot be programmed or show errors during the programming process. Steps: Verify the programming device connection: Ensure the programming unit is securely connected to the computer and powered on. Check that the USB or serial cable is intact and plugged into the correct port. Check software compatibility: Confirm that the Safl
Resolving Payment Posting Issues
Published December 5th, 2024 by James Lefcakis
Problem: Payments do not post or show incorrect amounts in the system. Steps: Double-check payment details: Open the Guest Folio and ensure the amount, payment type, and card details (if applicable) are entered correctly. Verify the payment gateway: Ensure the payment terminal or gateway is online by checking the device or network status. Retry post
Resolving Opera PMS Performance Issues
Published December 5th, 2024 by James Lefcakis
Problem: Opera PMS is slow to respond or crashes frequently. Steps: Check your system’s resources: On Windows, press Ctrl + Shift + Esc to open Task Manager. Look for high CPU or memory usage and close unnecessary programs. Ensure a stable internet connection: Open your browser and visit a speed test site (e.g., speedtest.net). If the speed is too s
Resolving Saflok Key System Not Syncing with Software
Published December 5th, 2024 by James Lefcakis
Problem: The Saflok key system is not syncing properly with the central software. Steps: Check network connectivity: Ensure the computer running the Saflok software is connected to the network and the Saflok server. Restart the router or switch if there are network issues. Verify the software version: Open the Saflok software and ensure it matches t
Fixing Office 365 Apps Not Opening
Published December 5th, 2024 by James Lefcakis
Problem: Office applications (Word, Excel, Outlook, etc.) do not open or show errors. Steps to Resolve: Repair Office installation: Go to Control Panel > Programs > Programs and Features, select Office, and choose "Repair." Delete cached files: Navigate to C:\Users\[YourUsername]\AppData\Local\Microsoft\Office, and delete temporary files. Chec
Internet Connectivity Issues
Published December 5th, 2024 by James Lefcakis
Problem: Cannot connect to the internet or have intermittent connection drops. Steps to Resolve: Restart devices: Turn off and restart your router/modem and computer. Check physical connections: Ensure the Ethernet cable is properly connected or the Wi-Fi signal is strong. Run a troubleshooter: On Windows, use the built-in troubleshooter by going to
Printer Not Working
Published December 29th, 2024 by James Lefcakis
Steps: Check Printer Status: Ensure the printer is turned on and connected to the network or computer. Clear Print Queue: Go to Control Panel > Devices and Printers. Right-click on the printer, select See what’s printing, and clear all pending jobs. Reinstall Printer Drivers: Download the latest drivers from the manufacturer’s website. Uninstall
Can't Connect to Wi-Fi
Published December 29th, 2024 by James Lefcakis
Steps: Restart Your Device: Restart your computer, tablet, or phone. Verify Wi-Fi Settings: Ensure that Wi-Fi is turned on. Select the correct network and enter the password if prompted. Restart Router/Access Point: Unplug the router for 10 seconds and plug it back in. Forget and Reconnect: Go to Network Settings, select the network, and choose Forg
Network Connectivity - Mobile Order Takers (Wi-Fi)
Published December 7th, 2024 by James Lefcakis
Issue “Printer and card swipe will not work unless you connect to the correct Revel Wireless Network” warning message shown across the bottom of the POS screen: Troubleshooting Steps Navigate to the iPad Settings app. Select the ⓘ icon on WiFi that is currently connected: If not the Revel network, then select forget this network: Connect to the R
Troubleshooting Blurry or Poor Image Quality
Published December 5th, 2024 by James Lefcakis
Problem: The Axis camera displays blurry, distorted, or low-quality video. Steps: Clean the lens: Gently wipe the camera lens with a microfiber cloth to remove dirt or smudges. For outdoor cameras, check if condensation or physical obstructions (e.g., spider webs) are affecting visibility. Adjust the focus: Access the camera's live view via the Axis
"BOOTMGR Is Missing"
Published December 29th, 2024 by James Lefcakis
Steps: Basic: Restart Your Computer: Power off the computer and turn it back on to confirm the error is persistent. Check Boot Order: Access the BIOS/UEFI by pressing F2, F12, Del, or Esc (varies by manufacturer) during startup. Ensure the correct drive (where Windows is installed) is set as the primary boot device. Intermediate: Use Automatic Repai
The POS station is no longer connected to the network. Please reconnect the iPad POS to the wired and/or wi-fi network
Published December 7th, 2024 by James Lefcakis
Troubleshooting Steps Navigate to the iPad Settings app: Select WiFi. Select the Revel network: Go back to the POS app and Refresh.
Resolving Search Issues in Outlook
Published December 5th, 2024 by James Lefcakis
Problem: Outlook search doesn't show results or is incomplete. Steps to Resolve: Rebuild the search index: Go to File > Options > Search > Indexing Options, select Outlook, and click "Rebuild." Check indexing status: In Outlook, go to Search Tools > Indexing Status to confirm indexing progress. Update Office: Open any Office application,
Resolving Login Issues in Opera PMS
Published December 5th, 2024 by James Lefcakis
Problem: Users cannot log into the Opera PMS system. Steps: Double-check your username and password: Ensure there are no typos and check for Caps Lock or Num Lock being enabled on your keyboard. Recover your password: If you’ve forgotten your password, contact your manager or system administrator to reset it. Clear your browser cache and cookies: In
“Station ID does not match backend settings” Message on the POS screen:
Published December 7th, 2024 by James Lefcakis
Troubleshooting Steps Select Update on the prompt that is displayed Select Refresh at the upper right part of the PIN screen on all POS stations
Resolving Axis Camera Not Connecting to the Network
Published December 5th, 2024 by James Lefcakis
Problem: The Axis camera cannot connect to the network or is not visible in the Axis Camera Management software. Steps: Check the physical connections: Ensure the Ethernet cable is securely connected to the camera and the switch or router. Verify that the network cable and power adapter (if not using PoE) are functional. Ensure the camera is powered
Fixing No Video Stream Issues
Published December 5th, 2024 by James Lefcakis
Problem: The Axis camera is detected but shows no video feed in the software. Steps: Check the video stream URL: Open the Axis Camera web interface and verify the correct stream settings under Settings > Stream Profiles. Ensure proper browser support: Use a compatible browser like Chrome or Edge. Install any required plugins or extensions from Ax
Applications Keep Crashing
Published December 5th, 2024 by James Lefcakis
Problem: Programs frequently stop working or crash unexpectedly. Steps to Resolve: Update the application: Install the latest version from the software developer's website. Check system requirements: Ensure your computer meets the software’s minimum requirements. Reinstall the application: Uninstall the program, then download and reinstall it. Check
Slow Computer Performance
Published December 5th, 2024 by James Lefcakis
Problem: Computer is running slower than usual. Steps to Resolve: Check for background programs: Open Task Manager (Ctrl + Shift + Esc) and close unnecessary programs consuming resources. Free up disk space: Delete temporary files by running Disk Cleanup or clearing cache folders. Disable startup programs: Go to the Startup tab in Task Manager and d
Blue Screen of Death (BSOD)
Published December 5th, 2024 by James Lefcakis
Problem: The computer displays a blue screen with an error message. Steps to Resolve: Note the error code: Write down or photograph the error message for reference. Restart the computer: Sometimes a reboot resolves the issue. Check for hardware changes: If you recently installed hardware, ensure it is properly connected and compatible. Update driver
Revel Network Connectivity & Syncing
Published December 7th, 2024 by James Lefcakis
POS Syncing Issue “Please set main to communicate with server” warning message shown across the bottom of the POS screen: Troubleshooting Steps Confirm the iPad has the data/power cable connected, and that it is firmly seated. Confirm the Ethernet adapter dongle is assembled, and that the iPad charger is connected to the socket. If the issue persi
Wi-Fi Keeps Dropping Connection
Published December 29th, 2024 by James Lefcakis
Steps: For Windows 10/11: Restart Wi-Fi Adapter: Open Settings > Network & Internet > Status. Click Change adapter options, right-click your Wi-Fi adapter, and select Disable. Re-enable after a few seconds. Update Driver Software: Open Device Manager from the Start menu. Expand Network adapters, right-click your Wi-Fi adapter, and select U
iPad is not charging or the ethernet option is missing - with all adapters properly connected.
Published December 7th, 2024 by James Lefcakis
Troubleshooting Steps Unplug the cable from the power brick. Unplug the power brick from the outlet. Wait 10 seconds for any internal capacitors to release charge. Plug the power brick back into the outlet. Plug the cable back into the power brick.
Wi-Fi Network Is Not Visible
Published December 29th, 2024 by James Lefcakis
Steps: For Windows 10/11: Verify the Network Is Broadcasting: Restart the router. Check if other devices can see the network. Manually Add the Network: Open Settings > Network & Internet > Wi-Fi. Click Manage known networks > Add a new network, then enter the SSID and password. Update Wi-Fi Driver: Use Device Manager to update the drive
Steps to Replacing a Failed Hard Drive in RAID 0, 1, 5, or 6
Published December 29th, 2024 by James Lefcakis
Below are the detailed steps to replace a failed hard drive for each RAID level: General Preparation Identify the Failed Drive: Use RAID controller logs or monitoring software to confirm which drive has failed. Physically locate the failed drive using the drive status LEDs (if available). Check for Backups: Verify a recent and complete backup exists
Fixing Office 365 Login Problems
Published December 5th, 2024 by James Lefcakis
Problem: You cannot log into Office 365, or you keep getting prompted for credentials. Steps to Resolve: Clear cached credentials: Open Control Panel > Credential Manager, remove any Office-related credentials, and restart your computer. Check the server status: Visit Microsoft Service Status to verify if there are outages. Update your password:
Network Connectivity - POS Stations (Apple Ethernet Connect)
Published December 7th, 2024 by James Lefcakis
Issue “Printer and card swipe will not work unless you connect to the correct Revel Wireless Network” warning message shown across the bottom of the POS screen: Troubleshooting Steps Confirm the iPad has the data/power cable connected, and that it is firmly seated. Confirm the Ethernet adapter dongle is assembled, and that the iPad charger is connec
Fixing Room Assignment Errors
Published December 5th, 2024 by James Lefcakis
Problem: Rooms cannot be assigned or updated during reservations. Steps: Verify the room’s availability: Open Opera PMS and navigate to the Room Availability section. Search for the specific room or dates to ensure the room is not already occupied or blocked. Check the guest’s reservation details: Go to the Reservation Screen and confirm the stay da
INACCESSIBLE_BOOT_DEVICE
Published December 29th, 2024 by James Lefcakis
Steps: Basic: Restart Your Computer: A simple restart may resolve temporary glitches. Disconnect New Hardware: Remove any recently added external devices (USB drives, external HDDs, etc.). Intermediate: Enter Safe Mode: Boot into Safe Mode by restarting and pressing Shift + F8 (or boot from a recovery USB). Select Advanced Options > Startup Setti
Troubleshooting Motion Detection Issues
Published December 5th, 2024 by James Lefcakis
Problem: The camera is not detecting motion or recording triggered events. Steps: Verify motion detection settings: Log into the camera’s web interface and navigate to Settings > Event Configuration > Motion Detection. Ensure motion detection is enabled and the detection area is configured properly. Adjust sensitivity: Increase the sensitivity
Resolving Axis Camera Disconnection Issues
Published December 5th, 2024 by James Lefcakis
Problem: The Axis camera frequently disconnects or shows intermittent connectivity. Steps: Check network stability: Test your network speed and reliability using tools like ping tests or speed tests. If using Wi-Fi, ensure the camera has a strong signal and reduce interference from other devices. Verify PoE power supply: For PoE cameras, ensure the
Lefcon Glossary
Published October 15th, 2024 by James Lefcakis
This is a auto-generated Article of all your definitions within the glossary. Glossary This is a auto-generated Article of all your definitions within the glossary. All
Computer Won’t Turn On
Published December 5th, 2024 by James Lefcakis
Problem: Computer does not power on or shows no signs of activity. Steps to Resolve: Check the power source: Verify the power cable is connected to a working outlet and the device. Inspect hardware connections: Ensure the monitor, keyboard, and other peripherals are securely connected. Remove external devices: Disconnect all non-essential devices an
Fixing Saflok Key Not Opening Doors
Published December 5th, 2024 by James Lefcakis
Problem: Saflok keys do not open doors despite being programmed correctly. Steps: Confirm key programming: Check the key programming log to ensure the correct room and permissions were assigned. Reprogram the key if necessary. Verify the lock status: Check the door lock for power (batteries or wired power supply). Replace batteries if the lock is ba
Fixing Outlook Not Connecting to Server
Published December 5th, 2024 by James Lefcakis
Problem: Outlook shows a "Disconnected" or "Trying to connect" message and cannot access the mail server. Steps to Resolve: Check your internet connection: Ensure your device is connected to the internet. Restart Outlook: Close and reopen the application to refresh the connection. Verify account settings: Go to File > Account Settings > Accoun
Accessory requires too much power
Published December 7th, 2024 by James Lefcakis
Troubleshooting Steps Disconnect the data/power cable from the iPad. Wait 10 seconds before reconnecting the cable. If the issue persist : Navigate to the iPad Settings app: Select Display & Brightness: Reduce the brightness level to below 50%.
Troubleshooting Outlook Crashes and Freezes
Published December 5th, 2024 by James Lefcakis
Problem: Outlook crashes frequently or becomes unresponsive. Steps to Resolve: Open in safe mode: Press Windows + R, type outlook.exe /safe, and press Enter. If it works, disable add-ins via File > Options > Add-ins. Repair Outlook data file: Go to File > Account Settings > Data Files, select your account, and click "Open File Location."
Resolving Door Lock Power Issues
Published December 5th, 2024 by James Lefcakis
Problem: Saflok door locks are unresponsive or show low power warnings. Steps: Check the lock's power source: For battery-powered locks, replace the batteries with fresh ones. Ensure the batteries are properly inserted with the correct polarity. Inspect wired power connections: For wired locks, confirm the power cable is securely connected and recei
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