Problem: The Saflok key system is not syncing properly with the central software.

Steps:

1. Check network connectivity:
   • Ensure the computer running the Saflok software is connected to the network and the Saflok server.
   • Restart the router or switch if there are network issues.
2. Verify the software version:
   • Open the Saflok software and ensure it matches the firmware version on the locks.
3. Test the database connection:
   • Confirm the database connection in the Saflok software under Settings > Database Configuration.
4. Restart the application:
   • Close the Saflok software, restart the computer, and try syncing again.
5. Contact support: If syncing fails, report the issue to Saflok technical support with logs or screenshots.