Revel Network Connectivity & Syncing
Learn effective strategies for troubleshooting network connectivity issues on your iPad POS system to ensure smooth operation of your business.
Written by James Lefcakis
Updated at December 7th, 2024
Table of Contents
POS Syncing
Issue
“Please set main to communicate with server” warning message shown across the bottom of the POS screen:
Troubleshooting Steps
- Confirm the iPad has the data/power cable connected, and that it is firmly seated.
- Confirm the Ethernet adapter dongle is assembled, and that the iPad charger is connected to the socket.
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If the issue persist:
- Disconnect the data/power cable from the iPad.
- Wait 10 seconds before reconnecting the cable.
- Refresh the main POS and any affected child stations.
If this message is shown on all child stations, start by troubleshooting the Main station first, as the Main station needs to be functional for all other stations to operate.
