Problem: The Axis camera cannot connect to the network or is not visible in the Axis Camera Management software.

Steps:

1. Check the physical connections:
   • Ensure the Ethernet cable is securely connected to the camera and the switch or router.
   • Verify that the network cable and power adapter (if not using PoE) are functional.
2. Ensure the camera is powered on:
   • Check the camera's status light. A green LED typically indicates power.
3. Search for the camera IP address:
   • Use the Axis IP Utility to locate the camera on the network.
   • If it doesn't appear, ensure your computer is on the same subnet.
4. Perform a camera reset:
   • Press and hold the reset button on the camera for 15-30 seconds (refer to the camera manual for the exact time).
5. Verify network settings:
   • Log into the router or switch and ensure the device is receiving an IP address via DHCP.
6. Contact IT or Axis support: If the camera remains offline, escalate the issue with detailed error logs.