Resolving Payment Posting Issues
Learn how to effectively troubleshoot and resolve payment posting issues to ensure seamless financial transactions for your business.
Written by James Lefcakis
Updated at December 5th, 2024
Table of Contents
Problem: Payments do not post or show incorrect amounts in the system.
Steps:
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Double-check payment details:
- Open the Guest Folio and ensure the amount, payment type, and card details (if applicable) are entered correctly.
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Verify the payment gateway:
- Ensure the payment terminal or gateway is online by checking the device or network status.
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Retry posting the payment:
- If the payment failed, delete the previous entry, then re-enter it manually in the Payments Screen.
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Batch settlements:
- Go to End-of-Day Processing and ensure all pending payments have been batched and settled successfully.
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Contact IT or Opera support:
- If the issue persists, provide specific error messages or codes when reporting the problem for faster resolution.
