Problem: Saflok keys cannot be programmed or show errors during the programming process.

Steps:

1. Verify the programming device connection:
   • Ensure the programming unit is securely connected to the computer and powered on.
   • Check that the USB or serial cable is intact and plugged into the correct port.
2. Check software compatibility:
   • Confirm that the Saflok software is installed and up to date.
   • If needed, download updates from the Saflok support site or contact your vendor.
3. Inspect the key:
   • Ensure the key is clean and free of physical damage.
   • Try programming a different key to see if the issue is isolated.
4. Restart the system:
   • Reboot the programming unit and the computer to reset connections.
5. Contact Saflok support:
   • If errors persist, note the error codes displayed and escalate the issue to Saflok technical support.