Problem: Saflok keys do not open doors despite being programmed correctly.

Steps:

1. Confirm key programming:
   • Check the key programming log to ensure the correct room and permissions were assigned.
   • Reprogram the key if necessary.
2. Verify the lock status:
   • Check the door lock for power (batteries or wired power supply).
   • Replace batteries if the lock is battery-operated and shows low power indicators.
3. Inspect the key slot:
   • Ensure the key slot or card reader on the lock is clean and not obstructed.
4. Test with another key:
   • Use a master or maintenance key to verify if the lock itself is functioning properly.
5. Reset the lock:
   • Perform a lock reset as per the manufacturer’s instructions, then test the key again.