Fixing Office 365 Login Problems
Learn how to troubleshoot common Office 365 login issues and regain access to your account effortlessly.
Written by James Lefcakis
Updated at December 5th, 2024
Problem: You cannot log into Office 365, or you keep getting prompted for credentials.
Steps to Resolve:
- Clear cached credentials: Open Control Panel > Credential Manager, remove any Office-related credentials, and restart your computer.
- Check the server status: Visit Microsoft Service Status to verify if there are outages.
- Update your password: Ensure you're using the correct and updated credentials. Reset your password if necessary.
- Disable modern authentication temporarily: For troubleshooting, you can disable modern authentication via registry changes (use caution).
- Reinstall Office: If the problem persists, uninstall and reinstall Office 365.
