Fixing Issues with Saflok Master Keys
Learn how to troubleshoot and resolve problems with Saflok master keys for seamless access management.
Written by James Lefcakis
Updated at May 10th, 2025
Table of Contents
Problem: Master keys fail to open locks or do not function as intended.
Steps:
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Verify master key permissions:
- Log into the Saflok software and ensure the master key has the correct permissions for the locks in question.
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Check the lock programming:
- Confirm that the lock has not been updated to exclude the master key.
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Test another master key:
- Use a backup or secondary master key to rule out a problem with the specific key.
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Inspect the lock for damage:
- Check if the lock is physically damaged or obstructed.
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Reprogram the key:
- Reprogram the master key using the programming unit and test it again.
